Privacy Policy | Ragu AI

We respect your privacy and are committed to protecting it through our compliance with this privacy policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide ("Personal Information") on the www.ragu.ai website ("Website" or "Service") and any of its related products and services (collectively, "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you ("User," "you," or "your") and RAGU.AI, LLC ("we," "us," or "our"). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms "User," "you," or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services.

By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of Information
Privacy of Children
Use and Processing of Collected Information
Artificial Intelligence and Automated Data Processing
Cookies and Tracking Technologies
Disclosure of Information
Retention of Information
Transfer of Information
Data Protection Rights Under the GDPR
California Privacy Rights (CCPA/CPRA)
How to Exercise Your Rights
Data Analytics
Global Privacy Control and Do Not Track Signals
Links to Other Resources
Information Security
Data Breach
Changes and Amendments
Acceptance of This Policy
Contacting Us

1. Collection of Information

Our top priority is customer data security and, as such, we exercise a minimal data collection policy. We process only the minimum amount of user data necessary to maintain the Website and Services and to provide you with the features and functionality you expect.

1.1 Information You Provide

We may collect Personal Information that you voluntarily provide when you register for an account, use certain features of the Services, fill out a form, make a purchase, or otherwise communicate with us. This may include:

Name, email address, and contact details
Account credentials (username, password)
Billing and payment information (processed by our third-party payment processors)
Profile information and preferences
Communications you send to us (e.g., support requests, feedback)
Any other information you choose to provide

1.2 Information Collected Automatically

When you access the Website and Services, certain information is collected automatically through cookies, log files, and similar technologies. This may include:

IP address and approximate geographic location
Browser type, version, and operating system
Device identifiers and characteristics
Pages visited, time spent on pages, and navigation paths
Referring URLs and search terms
Date and time of access

Information collected automatically is used to identify potential cases of abuse and to establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not aggregated in such a way that would identify any particular user of the system.

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you log in using a social media account), analytics providers, and business partners. We treat such information in accordance with this Policy.

2. Privacy of Children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child's Personal Information from our Services.

We encourage parents and legal guardians to monitor their children's internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.

3. Use and Processing of Collected Information

3.1 Our Role Under the GDPR

We act as a data controller and a data processor in terms of the GDPR when handling Personal Information, unless we have entered into a data processing agreement with you, in which case you would be the data controller and we would be the data processor. Our role may also differ depending on the specific situation involving Personal Information.

We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access to and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information, and we comply with data controllers' obligations set forth in the GDPR.

We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller in terms of the GDPR.

3.2 Purposes of Processing

We may need to collect and use certain Personal Information to make the Website and Services available to you, or to meet a legal obligation. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

Create and manage user accounts
Provide, maintain, and improve the Website and Services
Send product and service updates
Request user feedback
Improve user experience
Process transactions and send related information
Respond to inquiries and provide customer support
Train and improve AI models and algorithms (see Section 4)
Respond to legal requests and prevent harm
Run and operate the Website and Services

3.3 Legal Bases for Processing

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world, and if one of the following applies: (a) you have given your consent for one or more specific purposes; this, however, does not apply whenever the processing of Personal Information is subject to the California Consumer Privacy Act, the California Privacy Rights Act, or European data protection law; (b) provision of information is necessary for the performance of this Policy with you and/or for any pre-contractual obligations thereof; (c) processing is necessary for compliance with a legal obligation to which you are subject; (d) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; or (e) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

3.4 Google Workspace API Disclosure

In line with our commitment to transparency and integrity in handling your Personal Information, we explicitly affirm that we do not use Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) and/or machine learning (ML) models. Our use of data obtained through Google Workspace APIs is strictly confined to providing and improving the specific Services you have requested, consistent with Google's API Services User Data Policy.

4. Artificial Intelligence and Automated Data Processing

4.1 AI-Powered Features

The Website and Services may incorporate artificial intelligence ("AI"), machine learning, and other automated technologies to enhance functionality, provide recommendations, generate content, or improve the user experience. This section describes how we collect, use, and process your data in connection with these AI features.

4.2 Data Used for AI Processing

In connection with AI-powered features, we may process the following categories of data:

User inputs and queries submitted to AI features
Usage patterns, preferences, and behavioral analytics
Content you create, upload, or interact with through the Services
Feedback you provide on AI-generated outputs

We process this data for the purpose of providing AI-powered features, improving the accuracy and relevance of AI outputs, and developing new features. Where required by applicable law, we will obtain your explicit consent before using your Personal Information for AI model training.

4.3 Automated Decision-Making

Certain features of the Services may involve automated decision-making, including profiling, that may affect your experience. We are committed to ensuring that automated decisions are fair, transparent, and accountable. Under applicable law (including the GDPR and CPRA), you have the right to:

Be informed about the existence of automated decision-making
Receive meaningful information about the logic involved
Request human review of any significant automated decision
Contest automated decisions that have a legal or similarly significant effect on you
Opt out of automated decision-making technology, to the extent required by law

4.4 AI-Generated Content

Content generated by AI features is provided for informational purposes only and should not be relied upon as professional, legal, financial, medical, or other expert advice. We make no representations or warranties regarding the accuracy, completeness, reliability, or suitability of any AI-generated content. You are solely responsible for evaluating and verifying any AI-generated content before relying on or acting upon it.

4.5 AI Data Retention and Deletion

Data submitted to AI features may be retained for the period necessary to provide the Services and improve AI performance, subject to the general retention policies described in Section 7. You may request deletion of your AI interaction data by contacting us at hello@ragu.ai. Upon receiving a valid deletion request, we will delete or anonymize your data within the timeframes required by applicable law, except where retention is necessary for legal compliance or legitimate business purposes.

4.6 Third-Party AI Services

We may use third-party AI service providers to power certain features of the Services. When we do, we ensure that such providers are contractually obligated to process your data only in accordance with our instructions and this Policy. We do not permit third-party AI service providers to use your Personal Information for their own purposes, including training their own AI models, unless you have been notified and have provided consent where required.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

We use cookies and similar tracking technologies to collect and store information when you visit our Website. Cookies are small data files placed on your device. We use the following types of cookies:

Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us understand which pages are the most and least popular and see how visitors navigate the site.
Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization, such as remembering your preferences and settings.
Advertising/Targeting Cookies: If applicable, these cookies may be set through our site by advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

5.2 Cookie Consent

When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your cookie preferences at any time through our cookie settings or through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

5.3 Other Tracking Technologies

In addition to cookies, we may use web beacons, pixels, and similar technologies to collect information about your interactions with our emails and Website. These technologies help us understand whether our communications have been opened or links have been clicked.

6. Disclosure of Information

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our affiliates, contracted companies, and service providers (collectively, "Service Providers") we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information.

We will not share any personally identifiable information with third parties except as described in this Policy. We will not share any information with unaffiliated third parties for their own marketing purposes. Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.

We may also disclose any Personal Information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

6.1 Categories of Recipients

We may share your Personal Information with the following categories of recipients:

Cloud infrastructure and hosting providers who store and process data on our behalf
Payment processors who handle billing and transaction processing
Analytics providers who help us understand Website usage and performance
AI service providers who power certain AI-enabled features of the Services (see Section 4.6)
Professional advisors such as lawyers, accountants, and auditors, as necessary
Law enforcement and regulatory authorities when required by law or to protect our legal rights

7. Retention of Information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law. The specific retention periods depend on the nature of the information and the purposes for which it is processed:

Account data: Retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations.
Transaction data: Retained for the period required by applicable tax and financial regulations.
Usage and analytics data: Typically retained in an aggregated, anonymized form and may be kept indefinitely for statistical purposes.
AI interaction data: Retained as described in Section 4.5.
Communication records: Retained for a reasonable period to resolve disputes and provide support.

We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

8. Transfer of Information

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own, including the United States. We take appropriate safeguards to ensure that your Personal Information remains protected in accordance with this Policy when transferred internationally.

For transfers of Personal Information from the European Economic Area ("EEA"), United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we rely on appropriate legal mechanisms such as Standard Contractual Clauses approved by the European Commission, or other lawful transfer mechanisms.

By using the Website and Services, you consent to the transfer of your information to the United States and other jurisdictions where we or our service providers operate, subject to the safeguards described in this section. If any such transfer takes place, you can find out more by checking the relevant sections of this Policy or inquire with us using the information provided in the contact section.

9. Data Protection Rights Under the GDPR

If you are a resident of the European Economic Area ("EEA"), the United Kingdom, or Switzerland, you have certain data protection rights and we aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

Right to Withdraw Consent. Where you have previously given your consent to the processing of your Personal Information, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
Right of Access. You have the right to learn if your Personal Information is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of your Personal Information undergoing processing.
Right to Rectification. You have the right to verify the accuracy of your information and ask for it to be updated or corrected. You also have the right to request us to complete the Personal Information you believe is incomplete.
Right to Object. You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent. Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us, or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection.
Right to Restrict Processing. You have the right, under certain circumstances, to restrict the processing of your Personal Information. These circumstances include: the accuracy of your Personal Information is contested by you and we must verify its accuracy; the processing is unlawful, but you oppose the erasure of your Personal Information and request the restriction of its use instead; we no longer need your Personal Information for the purposes of processing, but you require it to establish, exercise, or defend your legal claims; or you have objected to processing pending the verification of whether our legitimate grounds override yours.
Right to Erasure. You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us. These circumstances include: the Personal Information is no longer necessary in relation to the purposes for which it was collected; you withdraw consent to consent-based processing; you object to the processing under applicable data protection law; the processing is for direct marketing purposes; or the personal data have been unlawfully processed. However, there are exclusions of the right to erasure such as where processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, or for the establishment, exercise, or defense of legal claims.
Right to Data Portability. You have the right to receive your Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance from us, provided that such transmission does not adversely affect the rights and freedoms of others. This right applies where the processing is based on your consent or on a contract, and the processing is carried out by automated means.
Right to Lodge a Complaint. You have the right to complain to a data protection authority about our collection and use of your Personal Information. If you are not satisfied with the outcome of your complaint directly with us, you have the right to lodge a complaint with your local data protection authority in the EEA, the UK Information Commissioner's Office, or the relevant Swiss authority. For more information, please contact your local data protection authority.

10. California Privacy Rights (CCPA/CPRA)

Consumers residing in California are afforded certain additional rights with respect to their Personal Information under the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA"). If you are a California resident, this section applies to you.

10.1 Your California Privacy Rights

In addition to the rights explained elsewhere in this Policy, California residents have the following rights:

Right to Know: You have the right to request information about the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we shared it.
Right to Delete: You have the right to request deletion of your Personal Information that we have collected, subject to certain exceptions.
Right to Correct: You have the right to request correction of inaccurate Personal Information that we maintain about you.
Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale of your Personal Information or the sharing of your Personal Information for cross-context behavioral advertising. We do not sell your Personal Information. If this practice changes, we will update this Policy and provide you with an opt-out mechanism.
Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive Personal Information to only what is necessary to perform the Services or provide the goods you requested.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

10.2 Categories of Personal Information

In the preceding 12 months, we may have collected the following categories of Personal Information as defined by the CCPA/CPRA: identifiers (such as name and email address), commercial information (such as transaction records), internet or other electronic network activity information (such as browsing history and search history), and inferences drawn from the above (such as preferences and characteristics). For details on the sources from which this information is collected, the purposes for which it is used, and the parties with whom it is shared, please refer to the relevant sections of this Policy.

10.3 Authorized Agents

You may designate an authorized agent to submit requests on your behalf under the CCPA/CPRA. We may require the authorized agent to provide proof of written authorization and may verify your identity directly.

11. How to Exercise Your Rights

Any requests to exercise your rights can be directed to us through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person.

If we receive your request from an authorized representative, we may request evidence that you have provided such an authorized representative with power of attorney or that the authorized representative otherwise has valid written authority to submit requests on your behalf. You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.

We will respond to your request within the timeframes required by applicable law: within one month for GDPR requests (extendable by two additional months for complex requests), and within 45 days for CCPA/CPRA requests (extendable by an additional 45 days with notice).

12. Data Analytics

Our Website and Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Website and Services, what pages they visit and for how long, and similar metrics. We use the information obtained from these analytics tools to monitor the performance of and improve our Website and Services.

We do not use third-party analytics tools to track or to collect any personally identifiable information of our Users, and we will not associate any information gathered from the statistical reports with any individual User. Our analytics practices are designed to respect your privacy while providing us with the insights necessary to improve your experience.

13. Global Privacy Control and Do Not Track Signals

13.1 Global Privacy Control (GPC)

We recognize and honor the Global Privacy Control ("GPC") signal. GPC is a browser-level or extension-level setting that communicates your privacy preferences to websites you visit. When we detect a GPC signal from your browser, we will treat it as a valid request to opt out of the sale or sharing of your Personal Information, as required by the CCPA/CPRA and other applicable laws. You can learn more about GPC and how to enable it at globalprivacycontrol.org.

13.2 Do Not Track (DNT)

Some browsers incorporate a Do Not Track ("DNT") feature that signals to websites you visit that you do not want to have your online activity tracked. Because there is no universally accepted standard for how to interpret DNT signals, the Website and Services may not currently respond to DNT signals. However, we limit our use and collection of your Personal Information as described throughout this Policy. As industry standards for DNT evolve, we will revisit our approach accordingly.

14. Links to Other Resources

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

15. Information Security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. Our security measures include, but are not limited to:

Encryption of data in transit using TLS/SSL protocols
Encryption of sensitive data at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee security training and awareness programs
Incident response procedures

However, no data transmission over the Internet or wireless network can be guaranteed to be completely secure. Therefore, while we strive to protect your Personal Information, you acknowledge that (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

16. Data Breach

In the event we become aware that the security of the Website and Services has been compromised or Users' Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities.

16.1 Notification Procedures

In the event of a data breach, we will take the following steps:

Regulatory Notification: Where required by applicable law (including the GDPR), we will notify the relevant supervisory authority of a personal data breach without undue delay, and where feasible, no later than 72 hours after becoming aware of the breach, unless the breach is unlikely to result in a risk to the rights and freedoms of individuals.
User Notification: We will make reasonable efforts to notify affected individuals without undue delay if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. Notification may be provided by email, by posting a notice on the Website, or through other appropriate communication channels.
Documentation: We will document all data breaches, including the facts surrounding the breach, its effects, and the remedial actions taken, regardless of whether the breach is required to be reported to a supervisory authority.

16.2 State Law Compliance

We will comply with all applicable state data breach notification laws, including providing notifications within the timeframes and in the formats required by such laws.

17. Changes and Amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the "Last updated" date at the top of this page and post a notification on the main page of the Website. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

For material changes that significantly affect how we process your Personal Information, we will make reasonable efforts to provide you with advance notice (such as via email or prominent Website notice) before the changes take effect, giving you an opportunity to review the updated Policy.

18. Acceptance of This Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

19. Contacting Us

If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:

RAGU.AI, LLC
Address: 304 S. Jones Blvd #1800, Las Vegas, NV 89107
Email: hello@ragu.ai

We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by applicable data protection laws.

For GDPR-related inquiries, you may also contact your local data protection authority. A list of EEA data protection authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en.

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