The opportunity
An international payment processor, amid rapid growth and multi-country expansion, needed to upscale their human resources capabilities accordingly. Each new market introduced unique benefits and requirements, necessitating a flexible and robust HR framework.
The challenge was to create an easily manageable solution capable of handling the intricacies of international HR management, including compliance with local labor laws and managing diverse benefit structures. The goal was to provide an HR resource that could support the company's ambitious global expansion plans without necessitating an increase in headcount.
What we did
Ragu stepped in, combining AI technology and hands-on expertise to meet the challenge. After gaining a thorough understanding of the payment processor’s needs and the unique HR challenges presented by each country, we embarked on the development of an AI-powered solution to manage the complexities of HR operations across different geographies.
The Ragu AI engine was tailored to create an internal-facing HR bot, equipped to manage and adapt to the varying benefits and requirements in each country. The bot, living within the company’s Microsoft Teams channel, incorporated not only labor laws but also cultural norms and employee expectations in each location. Moreover, it was designed to be a continuous learner, updating its knowledge base as the company grew and as the in-house HR team provided more inputs.
The outcome
Our AI-powered HR bot successfully enabled the payment processor to scale their HR capabilities in line with their rapid global expansion. The bot effectively managed the distinct HR needs of each country, ensuring compliance with local laws while effectively handling employee benefits.
The bot's presence within the Microsoft Teams channel facilitated ease of use and quick access for the HR team, assisting them with complex queries and tasks. The AI’s ability to learn continuously from the HR team ensured that the bot's responses were updated and accurate, mirroring the growth of the company.
By automating many routine tasks, the bot allowed the HR team to focus on more strategic initiatives, enhancing overall efficiency. As a result, the company was able to support its global expansion without a significant increase in HR headcount. Our partnership continues, providing ongoing support to further refine their HR solution and meet new challenges as they arise.
Mike Huffsteter
Founder & CEO, Bask Suncare
.png)
